Conflict Management

Supported in part by the Lincoln Institute of Land Policy

Planning departments — situated squarely in the middle of developers, citizens, elected officials, planning board members, and the media — are at the center of conflict at the local level. In this course, you’ll learn to cope with that challenge by negotiating effectively, assessing disputes for their suitability for mediation, planning public involvement processes, and thinking strategically about siting controversies and environmental justice issues

You'll learn:

• The theory and practice of effective negotiation
• Your personal conflict style, including habits and unconscious patterns of behavior related to conflict
• Self-management techniques to handle upsets and avoid escalations of conflict
• How to perform a conflict assessment to determine whether a situation is suitable for mediation
• The mediation of public disputes and the facilitation of consensus-building processes
• The variety of roles that planning officials can play in land-use conflicts
• How to plan meaningful public involvement processes
• How to develop strategies that will allow developers or sponsors of public facilities to initiate fruitful negotiations with community groups

Presenters

Allen J. Zerkin

Certification Maintenance (CM)
The PTS workshops are approved for certification maintenance credits: CM | 14
Click here for Certification Maintenance program details