Help and FAQAnswers to your questions about APA PlanningBooks.com. Customer ServiceFind the answer to your question below or contact us for assistance. PlanningBooks.com customer service associates are available Monday through Friday, 9 a.m.–5 p.m. Central time. APA PlanningBooks.comAmerican Planning Association (P) 866-620-6945 How do I receive the APA member or AICP member discount?APA members receive discounts on many PlanningBooks.com titles. AICP members pay the APA member price and receive additional discounts on some products produced by AICP. Find out about becoming a member here. If you are an APA member or an AICP member, log into My APA with your member ID or e-mail address to qualify for member prices. If you have not already done so, you will need to create a password here. How do I receive the Planning Advisory Service subscriber discount?Organizations that subscribe to APA's Planning Advisory Service receive a 50 percent discount on PAS reports. This discount does not apply to reports that are already discounted. If you are an employee of an organization that subscribes to PAS, log into My APA with your APA member ID or e-mail address. If you have not already done so, you will need to create a password here. If you are already logged in, but have not received the PAS subscriber price, you may need to register as an employee of a PAS subscribing agency here. How will my order be shipped?Orders shipping to the continental United States will be shipped via UPS. Orders to Alaska, Hawaii, APO/FPO, and U.S. territories will be shipped via USPS first class. Orders to Canada will be shipped either UPS or printed matter surface. Other international orders will be shipped printed matter surface. Shipping and handling fees within the United States are based on the total dollar amount of your order: U.S. Shipments
Expedited shipping is available within the United States for an extra charge. 1-2 day: $25 3-4 day: $10 International shipments are subject to the above shipping and handling rates, plus additional fees based on the destination country. International Shipments
When will I receive the items I ordered?Each item's availability is listed with its description. Items listed as "available now" are shipped within two business days. If an item is temporarily out of stock, it is listed as "ships in 4-6 weeks." If an item is listed as "pre-order now," it is coming soon. We will ship it when it arrives. If an item becomes unavailable after you've ordered it, we will issue you a credit. What is PlanningBooks.com's return policy?All returns require return authorization; please call 312-786-6344 to obtain a return authorization number. You may return books in saleable condition for a full refund, less shipping and handling fees, within 30 days of delivery. You may return CD-ROM training packages in saleable condition for a full refund, less shipping and handling fees, within 10 days of delivery. Back issues of magazines and photocopies of out-of-print reports and articles are not returnable. Sale items are not returnable. This includes all items listed in our special offers section and sale items purchased during weekly sales. If your items are damaged in transit or if you receive an incomplete order, contact us within 15 days of invoice date. If you do not receive a shipment, contact us within 90 days of invoice date. Return items to the following address: American Planning Association Is my order secure?When we transfer and receive certain types of information, such as financial data, we will send that information through a secure connection. Will I pay sales tax on my order?If your order is being shipped to an Illinois address, you will pay 9 percent state sales tax. We cannot process tax exemptions online. If you are tax-exempt, please download a copy of our order form and return it by fax or mail with a copy of your tax-exemption form. What methods of payment does PlanningBooks.com accept?PlanningBooks.com accepts Visa, MasterCard, and American Express for online orders. If you wish to pay by check, please download a copy of our order form and return it by mail. Does PlanningBooks.com have a printed catalog?Yes. To request a free copy of our printed catalog, call or e-mail PlanningBooks@planning.org. Does PlanningBooks.com offer review copies?If you are a professor or an instructor considering adopting APA Planners Press titles or PAS reports for your classroom, please contact PlanningBooks.com for review copies. For review copies of other titles carried by PlanningBooks.com, contact the individual publishers. How can I arrange for PlanningBooks.com to sell my book?If you would like us to consider selling a book you publish, send a review copy to PlanningBooks.com Manager at the address above. Are special offers available only online?Yes. Items listed in our special offers section and items in our weekly sales are available only online, not by mail, fax, or phone. I bought an item before it went on sale. Can you refund the difference between the original price and the sale price?No. Special offers and sales cannot be applied retroactively. Licensing Agreement for APA and AICP Education ProductsAll training products sold through APA's PlanningBooks.com which have CM credit are now subject to a licensing agreement. For those purchasing products online, this is an automated system. It is critical that purchasers read the agreement before checking the agreement box as the license affects how purchasers may use the product. For those purchasing products using the bookstore order form or other paper order forms, they must download the attached licensing agreement, complete the information it, sign it and return it to APA with the order form. No one will be permitted to purchase products with CM credit unless they have either checked the online box or returned the signed agreement with their paper order. Training products without CM credit are not subject to the licensing agreement. What is required by the licensing agreement? Please read the attached agreement to gain a complete understanding of the licensing agreement. Go to www.planning.org/cm/faq.htm to find the licensing agreement. How do AICP members claim CM credit for viewing an APA or AICP education product (CD-ROM training package)? To claim credit, an AICP member must report the use of the training product in the AICP online CM log. In addition, the AICP member must complete the online sign-in and evaluation at http://survey.planning.org/cdeval.htm. Chapters or entities using the training products for CM credit must instruct their AICP members to use the online log as well as the online sign-in and evaluation form. Chapter officers have been sent a copy of the licensing agreement to sign on behalf of Chapter-purchased education products. How do I determine what education products (CD-ROM training packages) are eligible for CM? All education products with CM are listed in the CM provider directory. In addition, all products with credit have the CM logo and number of credits on the cover of the product, in the description of the product in the online bookstore, and in promotional material, such as the new bookstore catalog. The list of CM accredited education products is updated annually in January. Products will be added and removed from this list annually. AICP members may not claim CM credit for an education product that is not listed for credit on that year's CM credit list. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
