Many communities want to pursue solar energy but are hindered by the high cost of solar installations, the lack of enabling legislation to incentivize solar, th ... more

Many communities want to pursue solar energy but are hindered by the high cost of solar installations, the lack of enabling legislation to incentivize solar, the difficulty of working with utilities, concerns over aesthetics, and a lack of awareness about solar technologies. In this session, solar experts will discuss how communities can address these barriers and successfully implement solar programs.

Instructors:

Jason Coughlin

What challenges do women face in the local government profession? This session identifies these challenges from the perspectives of an academic, a student, a pr ... more

What challenges do women face in the local government profession? This session identifies these challenges from the perspectives of an academic, a student, a practitioner, and a recruiter.

Instructors:

Anne Marie Gaura

How many police and firefighters do you really need? How well are your public safety departments performing? Are "officers per 1,000" and "number of calls" real ... more

How many police and firefighters do you really need? How well are your public safety departments performing? Are "officers per 1,000" and "number of calls" really meaningful measures? As a local government manager, you have to make policy decisions based on information you get from the different departments. The toughest departments from which to get accurate, measurable information are the police and fire departments. Police and fire chiefs have their own jargon—and few city managers have training in emergency services management. The key is asking the right questions so that you get the right answers. <pstyle:t>In this workshop, you will learn how to establish goals and priorities and know what you need to analyze; quantify what the workloads are in the police and fire departments—and determine whether personnel are allocated correctly to meet the workload demands; get your police department to be able to tell you what percentage of its officers’ time is tied up on actual calls; identify the number of firefighters and amount of equipment that is really necessary; deal with low use of firefighters; and set measurable goals, identify performance problems, and apply strategies to follow the path of continuous improvement.

Instructors:

Leonard Matarese

Every day, managers are confronted with the challenges of high performance: satisfying citizen demands, improving quality, maintaining a desirable organizationa ... more

Every day, managers are confronted with the challenges of high performance: satisfying citizen demands, improving quality, maintaining a desirable organizational culture, and delivering results. Often the response to these demands is to address a specific problem area or a set of issues. The highest-performing organizations, however, approach these challenges with a systematic and comprehensive response. The Malcolm Baldrige National Quality Program offers a time-tested and successful model for leaders who are interested in taking such an approach. This session will introduce participants to the Baldrige framework and criteria; educate them on the application of the model; describe the model in the context of other approaches, such as Balanced Scorecard, Six Sigma, Lean Thinking, and ISO (International Organization for Standardization); and provide case examples of organizations that are using Baldrige.

Instructors:

Craig Rapp

Boot Camp is a nuts-and-bolts session. Topics include collective bargaining; general management (e.g., working with elected officials, building relationships, c ... more

Boot Camp is a nuts-and-bolts session. Topics include collective bargaining; general management (e.g., working with elected officials, building relationships, community pride, and developing a support network); personnel and human resources; and finance. Presenters are seasoned local government managers with years of experience in large and small communities.

Instructors:

Kate Fitzpatrick AICP

Today, without access to digital technology, full citizen participation in nearly every aspect of society is compromised. Panelists will share resources and fun ... more

Today, without access to digital technology, full citizen participation in nearly every aspect of society is compromised. Panelists will share resources and funding opportunities that can help communities improve digital inclusiveness so as to make economic, educational, health care, and social opportunities accessible to all citizens.

Instructors:

John Doe

While states enact strict anti-immigrant policies that heighten polarization, local officials are struggling to promote civility and build trust. The need to co ... more

While states enact strict anti-immigrant policies that heighten polarization, local officials are struggling to promote civility and build trust. The need to comply with state requirements is often at odds with public health and safety interests and economic vitality, as well as with community building. After panelists in this session present an overview of the status of adoption, implementation, and legal challenges to state policies, local managers from such states as Arizona and Alabama will share their experiences in dealing with this challenge.

Instructors:

Nadia Rubaii

Municipal agencies are good at planning for emergencies and cleaning up after disasters. But how quickly do you get back in business after the tornado, flood, o ... more

Municipal agencies are good at planning for emergencies and cleaning up after disasters. But how quickly do you get back in business after the tornado, flood, or hurricane? Backed up with case studies from Alabama and Florida, this session will show you how to create an information management plan, a financial plan, a customer service plan, or an operations plan to ensure business continuity.

Instructors:

John Doe

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Instructors:

Michelle Poche Flathery

Leadership is about making change happen. Great leaders are not remembered for maintaining the status quo. So how do you successfully lead change? You can start ... more

Leadership is about making change happen. Great leaders are not remembered for maintaining the status quo. So how do you successfully lead change? You can start by developing a clear understanding of what it takes for people to transition from opposing a change to supporting it. Learn strategies for promoting the need for change and communicating it to your employees, elected officials, and community leaders. Conduct an assessment of your own organization’s readiness to embrace change and create a plan to implement a proposed change in your community; the plan should include tactics for success at every stage of the process. Learn to build a system to reinforce and sustain the change once it has taken hold.

Instructors:

Michelle Poche Flathery