Manager's Planning Guide to Improving the Development Review System

CD-ROM Course
A product of AICP Training
George Arimes, author

Click here to view audio CD-ROM panelists.

Available from Planners Book Service. Price: $225; APA members $195; AICP members $175

Let AICP Training help you navigate the tempest of organizational change and system streamlining with the Manager's Planning Guide to Improving the Development Review System. Learn to design a system that serves applicants, the public, as well as the needs of service-oriented government. Gain control over change through better management skills. The course is designed for both individual and group instruction.

Through AICP Training (formerly Planners Training Service), the American Institute of Certified Planners provides high-quality, intensive instruction on management, planning techniques, and contemporary policy issues.

Who should buy this course?
Planning Directors, Managers of the Development Review Process, City Managers, City Engineers, City Managers, Building Officials, and Senior Planners.

Are you getting what you need from your development review process?
The course takes you through the process of designing a well-functioning and customer service-oriented development review process. You'll learn about implementing organizational change that results in measurable improvement.

Have you avoided improvement for fear of unleashing a storm?
Discover how to capture public support and meet the demands of your applicants. George Arimes guides you through the critical steps that make change manageable. Find how to keep staff motivated and officials committed. Learn to keep your system on course in a politically changing environment.

What does the course involve?
Use the course for individual or group instruction. The printed manual provides complete discussion of the major issues. Each chapter contains instructional text, learning aids, and review questions. The manual links to the lively audio discussions on the CD-ROM. The manual also contains outlines of the audio discussions. These features reinforce the learning. It's convenient and thought-provoking education.

You can study at your pace. The course consists of 6 hours reading, plus 4 hours audio discussion. AICP members can use this course for continuing professional development program credits (CPDP). CPDP: 10 (click here for a CPDP credit log)

The six chapters of the manual guide you through the steps of improving the development review process. Each lesson is reinforced by a CD-ROM audio discussion of what it takes to implement change in city, county, and suburban communities.

Click here to purchase from Planners Book Service

Manual Chapters

Chapter One: Define All the Parts of Your Development Review Process
Define a system and learn the benefits of taking a system approach to improving the development review process.

Chapter Two: Use Change Management Tactics to Increase Your Chances of Successfully Improving the System
What is change management? Why is it necessary? Identify common barriers to change, prerequisites for success, and basic change management tactics.

Chapter Three: Assess the Need for Improving Your Development Review Process
What improvements are needed for your system? Examine how you learn from your customers by collecting and organizing customer feedback.

Chapter Four: Identify and Prioritize Key Improvement Strategies
Develop strategies that lead to the improvements you want to make. Learn to design strategies that are efficient and appropriate for your agency's goals.

Chapter Five: Plan and Implement Changes to the Development Review Process
Examine how to form teams, set goals, and work through the process of implementing your strategy. Often the most difficult step in the improvement process is implementation, so learn how to ensure success.

Chapter Six: Use Performance Measurement to Demonstrate Improvement and to Monitor Ongoing Success
Learn when, what, and how to measure your system performance in order to demonstrate the improvements and successes you have achieved.

CD-ROM Audio Segments

Introduction to Course with George Arimes

Development Review Process and Improvement Efforts
Learn the benefits of using a systems approach. Terry Harris, County Administrator of El Paso County, Colorado, discusses how a systems approach has helped his high-growth county.

Managing Change During the Improvement Process
Understand change management from the practitioner's viewpoint. June Catalano, AICP, City Manager of Martinez, California, discusses her experiences and the techniques she's used to bring system change to communities in the greater San Francisco region. Hear about the barriers to change and the successful change management tactics she used to overcome them.

Assessing the Need for System Improvement
Panelists discuss the hypothetical case study presented in the Manager's Guide. Hear Dick Anderwald, AICP, Director of Planning and Special Projects for Yakima County, Washington, discuss techniques for assessing the need for system improvements.

Identifying Key Improvement Strategies
Which improvement strategies are appropriate? June Catalano, AICP, and Dick Anderwald, AICP, discuss how they have addressed customer expectations in their communities; you will explore different approaches and political environments.

Planning and Implementing Key Improvement Strategies
How should improvement strategies be implemented? Hear panelists discuss the management and leadership techniques they employed to foster change. Examine how different management philosophies lead to different techniques.

Deciding What System Performance Measures to Use to Demonstrate Improvement and Monitor Ongoing Success
Panelists share some of the system performance measures each has used or observed over the years. Find out which measurement methods are appropriate to the circumstance.

Contributors

George Arimes is a registered professional engineer with more than 25 years of public and private sector experience in governmental consulting, municipal management, regulatory system improvement, engineering design, and urban planning.

Arimes is the president of Horizon Centre, Inc. (HCI), a management consulting firm specializing in land development system performance improvement within government agencies. His extensive "hands on" consulting experience includes comprehensive and complex system change, innovative business process re-engineering for improved customer service, cultural change management, permit process streamlining, organizational analysis, integration of new technologies, and educational seminars and training. Some of his current and past clients include Portland, Oregon; San Diego, Oakland, and Alameda, California; Ogden, Utah; El Paso County, Colorado; Yakima County, Washington; and Lee County, Florida.

As a government manager, Arimes internally directed multiple year programs on citywide development process re-engineering for the cities of San Diego and Austin, Texas. The performance improvements centered on providing better customer service through innovative project management, multi-disciplinary team approaches, and technology to promote "real-time" access to information.

Dick Anderwald, AICP, is Director of Planning/Special Projects for Yakima County, Washington. He oversees current and long range planning activities for the County and also coordinates special projects for the Board of County Commissioners. Over the last decade, those projects have included revamping the public defender, district court probation, and emergency medical service programs; coordinating E-911 program startup; and, most recently, coordinating improvements to the county's land use permitting system. He is the 2002 recipient of the Myer R. Wolfe Award for Professional Achievement, given by the Washington Chapter of APA.

June Catalano, AICP, is the City Manager for the City of Martinez, California. Previous positions include: Assistant City Manager for the City of Milpitas; Development Services Director for the City of San Leandro; Executive Director of Planning and Building Safety for the City of Santa Ana; Community Development Director for the City of Laguna Beach; and Deputy Community Development Director for the City of Huntington Beach. She also served two terms as a Planning Commissioner for the City of Piedmont.

Terry Harris is the County Administrator for the El Paso County Government. Previous positions include: Planning Director and Community Development Director for El Paso County, and President then Executive Director of Colorado Counties, Inc., the lobby and service organization for the counties of Colorado. He served two terms as an El Paso County Commissioner and also owned and operated a real estate and development business from 1975-1990.

Stuart Meck, FAICP, is a Senior Research Fellow with the American Planning Association. Since 1994, he has been Principal Investigator for the APA's Growing Smart project, a long-term effort to draft and implement the next generation of model planning and zoning legislation for the U.S.

Meck is a former APA National President, Commissioner on the American Institute of Certified Planners Commission (AICP), and is a Fellow of the AICP. He was a founding member of APA's Amicus Curiae Committee, which intervenes in federal and state land-use and planning litigation. He is a registered professional community planner in the State of Michigan and a licensed professional planner in the State of New Jersey.

Meck has 31 years of professional experience. He has served as assistant city manager and planning director of Oxford, Ohio, and on the staffs of the Miami Valley Regional Planning Commission in Dayton, Ohio, and of the Memphis and Shelby County Planning Commission in Memphis, Tennessee. He has also written widely on planning and land-use issues for many years and in various publications.

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