Public Service Essentials

APA Texas Chapter


Friday, November 4, 2016
3:30 p.m. - 5 p.m. CDT

CM | 1.50

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All planners realize serving the public essentially is the job, and that includes responding effectively to inquiries from clients and the public. Sometimes putting that part of the job to practice is easier said than done. This workshop is about making a planner's day easier and more efficient, in addition to bolstering confidence with public interactions and helping to maximize this service element.Culled from Paul's experience in public sector planning - in addition to accounts from other planners - this workshop is designed to diffuse anxiety and transform this working relationship into an event that is positive for both the planner and the public. A PowerPoint presentation examines the psychology of the public/planner relationship, helping planners perceive public interactions as more of a pleasant experience and less of an interruption to their workday.The session also examines the tools planner use every day in their jobs, and some of the less obvious problems that are triggered as a result and snowball into “time management super storms” with unnecessary cost and delay. Remedies to this usability conundrum are explored, including hands-on group exercises. The session ends with a salon-style discussion of experiences and problem-solving methods for working with the public. Workshop participants will leave this session with new tools and fresh approaches to help them to be more resourceful and confident on the job.


Paul Sweum

Invited Speaker

Paul is the Principal of Top Hat Word & Index, a technical writing company out of the Seattle area since 2006. THW&I focuses on document usability, various forms of editing and writing, and serves clients in urban planning and group facilitation. Clients include cities, counties, Federal agencies, homeowner associations, attorneys ... Read More

Contact Info

Michael McAnelly,