Public Involvement Manuals: A Case Study of the NCDOT

APA North Carolina Chapter


Wednesday, September 27, 2017
11:15 a.m. - 12:30 p.m. EDT

CM | 1.25

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This session will discuss the need for agencies and organizations to have defined policies and procedures for addressing public involvement. The NCDOT recently developed an updated public involvement manual that provides guidance and recommendations for public involvement activities. This session will explore the process used by NCDOT to develop their new manual and discuss the application of innovative practices.

At the conclusion of this session, participants will be able to:

• Appreciate the lessons learned from the process that NCDOT followed in the development of their Public Involvement Manual

• Understand how to develop a public involvement manual for their agency or organization

• Address emerging topics and trends in public involvement, specifically related to innovative and practicable applications of public involvement tools

The following is a more detailed outline of the proposed session:

• What is a public involvement manual

• What topics are typically covered in a public involvement manual

• Review of why public involvement manuals are beneficial

• Case study analysis of the development of the NCDOT public involvement manual

• Update to previous manuals/guidelines

• Review the process followed

• Overview of the new public involvement manual , key elements, innovative features

• Emerging topics and trends for public involvement manuals

• Social media, how is it used, what policies should be followed

• Measures of success, how to develop effective measures, how to implement

• How to develop your own public involvement manual

• Lessons learned from the development of the NCDOT public involvement manual

• Identifying users

• Critical elements to consider



Kory Wilmot, AICP

Confirmed Speaker

Kory Wilmot is an AICP certified urban planner with AECOM in Raleigh, North Carolina. Mr. Wilmot has worked for AECOM for fourteen years with his primary focus on community planning, hazard mitigation, and disaster recovery. He has worked closely with local, state and Federal government agencies throughout the United States ... Read More

Cyndy Yu-Robinson

Confirmed Speaker

Cyndy Yu-Robinson is a Public Involvement Specialist with AECOM in the Raleigh-Durham Office. Ms. Yu has conducted corporate communication, public affairs, government relations, and public involvement in the public and private sector and for clients for more than 20 years. As the manager of the Public Involvement Group in the ... Read More

Jamille Robbins

Confirmed Speaker

Jamille Robbins is the Public Involvement Group Leader at the North Carolina Department of Transportation in Raleigh. He coordinates and supervises public outreach efforts throughout the department, including the Project Development and Environmental Analysis Unit, Transportation Program Management, Rail Division, Division of Aviation, and the State’s fourteen Highway Divisions ... Read More

Contact Info

Benjamin Howell,