Conflict Management & Negotiation Skills

APA California Chapter, Orange Section


Thursday, June 21, 2018
11 a.m. - 1 p.m. PDT

Irvine, CA, United States

CM | 1.50

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This session will provide participants with basic principles and tools to address conflict management in the planning profession. The presenter will first focus on the key principles for project success, including defining project success, identifying areas of potential challenge, solid document preparation, overcoming barriers, participatory approaches and techniques to reach yes, ground rules for productive deliberation, acknowledge and legitimize (ALDDD tool), and planning guidelines for successful negotiating, with a focus on interests, not positions.  The participants will also engage in a simulated role play to further learn how to apply the principles. This session is supported by the California Planning Roundtable (CPR).  Planners attending this program will learn how to:

 Engage in interest-based negotiation, rather than position-based.

 Focus on active listening.

 Use the ALDDD Tool (Acknowledge and Legitimate, then Deal, Defer, or Delegate).







Susan Harden, FAICP

Susan J. Harden, FAICP, CNU-A, CMSM, LEED AP, has a broad background in community development, engagement, and planning. For over twenty years, she has built her career around community-based planning and visioning, striving to create a network of healthier, more livable communities. She has provided planning, revitalization, and community engagement ... Read More

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Starla Barker,