Lean Thinking Before, During, and After Your Planning Process

APA Ohio Chapter


Friday, August 23, 2019
1 p.m. - 2:30 p.m. EDT

CM | 1.50

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Communities are increasingly seeking creative ways to cost-effectively serve residents and businesses and attract new investment. To do this, many local governments and planning firms are turning to Lean Six Sigma, a process improvement approach that has been used in private industry for decades to reduce waste, ensure profitability, and provide a superior customer experience.

The City of Dublin, Ohio has a history of innovative, forward-thinking management and is known for performance excellence - but recognizes there is always room for improvement. Dublin embraced a private sector mindset with the use of Lean Six Sigma tools and created an inter-departmental “Innovation” team resulting in efficient, customer-driven processes with measurable improvements from projects ranging from Board & Commission administration to stakeholder engagement processes.

This interactive session is for planning professionals of all types – public sector, private sector, and anything in between. Participants will receive an introduction to basic Lean Six Sigma concepts and practical process improvement tools that can be applied immediately with colleagues and customers to implement meaningful, customer-focused change in the communities they serve. An ASQ Certified Quality Engineer/Master Black Belt and members of the City of Dublin’s Development Department will facilitate the session.

Learning Objectives:

1. An introduction to Lean Six Sigma tools and principles;

2. Why planners should explore tools such as Lean Six Sigma to better serve their communities;

3. How to integrate innovation and process improvement into your work culture.

Resource URL



Rachel Ray, AICP

Confirmed Speaker

Rachel Ray is an Economic Development Administrator with the City of Dublin, Ohio, responsible for administering the City's business retention and expansion program and managing economic development projects. Prior to that, Rachel served as a Planner in the Dublin Planning Department, where she was responsible for managing current and ... Read More

Devayani Puranik

Confirmed Speaker

Devayani Puranik works as a Senior Planner for the City of Dublin, where she oversees long range and strategic planning projects. She has been part of noteworthy projects such as Dublin Corporate Area Plan, Smart Parking Management, Mobility Study, and innovative web based Community Plan. Prior to joining the City ... Read More

Tracy Owens

Confirmed Speaker

Tracy Owens is a business transformation leader who has driven his employers and client organizations to achieve near-term objectives and better long-term results through innovation and quality management. As an ASQ Certified Quality Engineer and Certified Manager of Quality and Organizational Excellence, he has strengthened operational capability and process improvement ... Read More

Contact Info

Christine Dersi Davis, info@ohioplanning.org