Assistant Executive Director, Planning & System Development
Bi-State Development | Metro
St. Louis, MO United States
This position is responsible for sustaining ongoing relationships with Metro customers and stakeholders for the purpose of designing and delivering a transit system that meets the mobility needs of the St. Louis region.
This position will accomplish this by interacting with external partners including customers, employers, and civic entities; planning and implementing Metro's long-range transit plan and the projects, programs and policies therein; overseeing the ongoing development and monitoring of Metro's fixed-route transit service plan including making decisions regarding the regional allocation of transit service; overseeing the development and implementation of Metro's transit planning systems and ensuring these technologies are leveraged to maximize the outcomes of the transit system design and customer experience; overseeing Metro's analysis of transit system performance and business practices including statistical analysis and reporting and market research; and overseeing Metro's program for communicating with customers through its Customer Service Call Center, outreach activities and events and ongoing communications.
Analytical Ability — Must possess a high level of creative and analytical ability. Must demonstrate capacity to develop solutions to complex service, financial, and technical problems.
Planning Knowledge — Must possess a solid understanding of the principles and techniques of transit planning and of the policies and practices that govern service distribution. Considerable knowledge of federal, state and local funding formulas and conditions. Considerable knowledge of the bus service scheduling process and of computer applications to transit scheduling and planning functions preferred. Must possess ability to learn the service area's transit needs.
Technical Skills — Must be proficient in quantitative and qualitative analysis, including demonstrated experience with statistical software packages such as SPSS, SAS, or Excel. Must be a proficient user of planning-related software packages including geographic information systems (GIS) and scheduling software.
Management Skills — Ability to evaluate program effectiveness, supervise and evaluate the work of employees and work under pressure. Must have the capacity to develop and sustain interpersonal relationships with Agency staff, management, stakeholders, and the public. Must demonstrate capacity to develop solutions to interpersonal and professional problems. Must be able to develop and administer projects from conceptualization to final implementation and monitoring.
Communications Skills — Must have the ability to communicate effectively, both orally and in writing and interact effectively with Agency management officials, Board of Commissioners and federal, state and local government officials.
10+ years in a similar role preferably in Transportation, Planning or related field.
M.A. / M.S. in Planning, Geography, Public Policy or related field.