2020 National Planning Conference

Cancellations and Refunds

In light of the cancellation of NPC20, we expect you have a few questions. We've pulled together many of the in-demand answers below, but please feel free to reach out to us at customerservice@planning.org for additional questions. We know this is a trying time and we thank you for your support and patience.

General Cancellation FAQs

Is NPC20 Canceled?

  • Yes. We are very disappointed to announce that the 2020 National Planning Conference, originally scheduled for April 25–28 in Houston, is canceled in line with recommendations by the U.S. Centers for Disease Control to limit effects of the coronavirus (COVID-19) pandemic.

Where can I get more information about APA's response to the Coronavirus (COVID-19) pandemic?

  • Please visit our COVID-10 Action Plan for full details on our guiding principles, additional efforts being made by APA, and evolving next steps.

I was planning on earning my required CM credits at NPC20. What are my options??

  • APA will follow up shortly with additional information on future online learning opportunities that will facilitate the same high level of professional development for planners and the planning community that you've come to expect from APA. Additionally, there are many opportunities for distance learning that offer CM credits. APA Learn, our online education platform, has many courses including Law and Ethics, all of which are eligible for CM credit and available at a low per-credit cost. Additionally, many other CM providers offer live online and on-demand education. Members can use the CM search and the Live Online and On Demand event type filter to find distance learning courses that fit their needs. If you have additional questions, please reach out to AICPCM@planning.org.

Registration Credits or Refunds

What are my options for refunding my NPC20 fees?

  • All attendees registered for NPC20 have the following options for handling their registration fee:
    1. Keep a credit with APA that can be applied to other items like membership dues or renewals, APA Learn courses, NPC21 conference registration, and more. If you choose this option, no further action is needed on your part — we will automatically credit your account. More importantly, you will have continued access to professional development options for the next year and a half, through September 30, 2021.


    1. Receive a full refund now. Simply email us at registrationchanges@planning.org with your request by April 30, 2020. Please allow between 30 to 60 days to receive your refund.

I already canceled my registration before the meeting cancellation was announced, and was charged an administrative fee. Can I be refunded for this fee?

I registered for additional ticketed activities (mobile workshops, receptions, etc). Are these being refunded as well?

  • Yes. These fees will follow the same refund policies above for either use as a credit on your account to be used before September 20, 2021, or a full refund.

I’m an exhibitor or sponsor. What are my options for credits or refunds?

  • Yes. These fees will follow the same refund policies above for either use as a credit on your account to be used before September 20, 2021, or a full refund.


I booked a hotel at one of the official NPC hotels with an APA block. Will the hotel refund me?

  • Hotel reservations booked in the APA block at any of the official NPC20 hotels will be canceled without charge. This will happen automatically. No further action is required.

    The following were the official NPC20 hotels:

    • Marriott Marquis Houston
    • Hilton Americas Houston
    • Embassy Suites by Hilton Houston Downtown
    • Hampton Inn Houston Downtown
    • Homewood Suites by Hilton Houston Downtown

I booked accommodations outside of the official block. What are my options?

  • If you made a reservation outside of the APA block or at a hotel that was not in the official block you will need to cancel that reservation directly with the hotel or booking service. 

What steps do I take to get a refund on my travel fees (airfare, train fare, etc.)?

  • Please check with your airline or other booking service regarding their current refund policies.