Inquiry Answer Service
When you subscribe to PAS, our team of researchers at the Inquiry Answer Service will go to work for you, providing customized research on demand.
The answers you need when you need them.
Through the Inquiry Answer Service, PAS subscribers gain access to more than six decades of plans, ordinances, and reports — plus journals, books, and the accumulated wisdom of APA's research staff. We have one of the most comprehensive collections of planning information anywhere, and, more important, we have a staff who will comb through it for you to find precisely what you need to make the right recommendations for your community. There's no limit to how many inquiry requests you or your colleagues can place, so let PAS go to work for you today!
Place Your Inquiry
If your organization is a PAS subscriber, log in to the website at the right and click on the button above to access the online inquiry request form. Want to discuss your request in person, or can't access the website? Contact PAS directly by phone (312-431-9100) or e-mail firstname.lastname@example.org.
(Note: PAS Essential Info Packets and PAS Reports dating from the early 2000s may now be accessed directly online; use the left-hand menu to navigate directly to those pages.)
Within a few hours you should receive a confirmation e-mail that your research request has been received and entered into the PAS database.
Requests are assigned to PAS researchers at our regular PAS staff meetings, and we'll begin working on your request as soon as possible. Our researchers will usually answer your question within a few days. Need it sooner? Let us know and we'll work to meet your deadlines.
The Planning Advisory Service recognizes that for some individuals and organizations, a year-long subscription to the service may not be necessary. To better accommodate our non-subscribing customers, we created the non-subscriber inquiry request, available for a flat fee of $150 (rush service requires an additional $50 fee).
If your organization does not currently subscribe to PAS but you would like to place a research inquiry, please use our Non-subscriber Inquiry Request Form (pdf). Please call 312-431-9100 to speak to a PAS Researcher if you have additional questions.
Non-subscriber inquiry requests are generally completed within 3 to 5 business days. A rush service (1 to 2 business days) is available for an additional fee. PAS Researchers will respond to your inquiry with an e-mail memo that summarizes research findings and includes annotated links to online resources.
Impressed by the quality and timeliness of your inquiry response? Purchase a subscription to PAS within 60 days of placing a non-subscriber inquiry and your rate will be discounted by the cost of your original request.
Custom Research Delivered to You
Your inquiry response will arrive as an e-mail memo that summarizes research findings and includes a list of annotated links to online resources. When necessary, materials such as PAS Report loan copies can be sent by first class mail.
When your response arrives, please send the return receipt or drop us a quick e-mail to let us know that you've received the information. If we don't receive a confirmation from you, we'll follow up by e-mail within a few days to ensure that you've received your resources in a timely manner.
After you have reviewed the resources we've sent, you may have additional questions about your inquiry. Feel free to e-mail or call us — we'll be happy to answer your questions.